
Multi award-winning Managing Director with extensive experience in developing market-leading businesses in both B2B and B2C markets, embedding processes and culture that drive superior service levels and underpin sustainable commercial success.
Comfortable assembling and managing multi-functional teams, including sub-contractors, embedding a culture of accountability and professionalism to nurture market leader status of high growth businesses by overseeing the operational delivery of services. I embed robust quality management processes and a philosophy of continuous improvement to mitigate business risk, improve compliance and consistency of standards and enhance service delivery.
Extensive experience in leading strategic planning and developing advanced marketing capabilities and business development strategies to drive market positioning, customer acquisition and industry-leading retention rates, ensuring robust cost management to drive revenue increase and margin sustainability.
Passionate about delivering superior customer service and I consider myself someone who has the breadth of experience to add value to any business that needs to drive growth and continuous improvement.